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Frequently Asked Questions
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Most problems are simple, let's start with the basics . . . .
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Is the phone plugged into the wall?
Is it plugged into the correct jack?
Is the silver cord broken or frayed?
Changing the name on a Set?
How do I program System Speed Dials?
Adding a Mailbox?
Recording the Company Greeting(s)?
How Do I make a Conference Call?
How do I Transfer a Call?
Change the Greeting Played?
How Do I Program Memory Buttons?
How To change Time and Date?
Deleting a Mailbox?
How do I program Personal Speed Dials?
Time Change on older software?
How do I Reset Mailbox Passwords and Make Changes to a Mailbox?
Is the phone plugged into the wall?
This sounds silly, but many times we are called out to work on a phone with no dial tone and no one had thought to crawl under the desk and make sure it is still plugged in.
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Is it plugged into the correct jack?
In most businesses there are at least two jacks per work station. One is usually dedicated for data networking and the other is for voice (usually labeled d for data and v for voice, ex. v001). Be careful when swapping jacks because plugging a digital phone into a fax or modem line can cause serious damage to the telephone.
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Is the silver cord broken or frayed?
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Changing the name on a Set?
To enter administration of your Norstar system, you must always login by pressing [Feature] * * 266344, followed by the password 23646.
• Press: Show
• Enter the Extension you want to change.
• Press: Next
• Press: Change
• Enter the new name. Press next when you are finished. Name can be up to 7 characters long including spaces.
• Press: RLS
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How do I program System Speed Dials?
To enter administration of your Norstar system, you must always login by pressing [Feature] * * 266344, followed by the password 23646.
• At Terminals & Sets, press [Next] 3 times to System Speed Dial
• Press [Show]
• Enter Code: 01 – 70
• Press [Show]
• Press [Change] (depends on how system has been programmed)
• Enter 9 if access code is required, if not, skip this step
• Enter area code & telephone number
• Press [OK]
• Press [Next]
• At Use Prime Line, press [Next]
• At Display Digits = Y, press [Change] to Display Digits = N
• Press [Next]
• Press [Change]
• Type in Name
• Press [Next]
• At Bypass Restrictions, press [Change] to display Y
• Press [RLS] if complete or press [Heading] to enter and store another phone number
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Adding a Mailbox?
To enter administration of your voice mail system, you must always login by pressing [Feature] 983, followed by the admin password assigned to your phone system:
Press: Mbox
Press: Add
Enter Mailbox number
Enter Extension number
Enter Class of service:
Enter Last name of the person. Use # to move curser over to the next letter. Do not leave spaces.
Press: OK
Press: Yes if Name should be in Company Directory.
Press: Yes for Message waiting indicator.
Press: RLS. Mailbox is built.
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Recording the Company Greeting(s)?
To enter administration of your voice mail system, you must always login by pressing [Feature] 983, followed by the admin password assigned to your phone system:
• Press AA
• Press GRTG
• Press GRTG (again)
• Press the number of the greeting you wish to change, then press ok.
• Press REC. At the tone, record your prompt.
Remember to speak slowly and clearly, at a pace that is easy to understand.
• Press OK
• To accept the recording, press OK. Note: If the recording is not acceptable, press RETRY. You are returned to the Record prompt display where you can re-record the prompt.
NOTE: When you are through recording you may press Rls to end the programming session or press * to backup one menu level.
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How Do I make a Conference Call?
• Make or answer the first call.
• Put the first caller on hold.
• Make or answer the second call.
• After the second call is connected, press [Feature] 3.
• Press the line or intercom button of the first held call. Press Rls to end the conference call.
To remove yourself from a conference permanently:
• Press [Feature} 70, The other two callers remain connected.
To put a conference on Hold:
• Press [Hold]. The other two callers can still talk to each other. (The callers will hear music if you have music on hold)
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How do I Transfer a Call?
• Make or answer a call.
• Press [Feature] 70.
• Call the person you want to transfer the call to.
• Stay on the line if you wish to speak to the person first.
• Press RLS to complete the transfer.
You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines.
If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings back to you.
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Change the Greeting Played?
To enter administration of your voice mail system, you must always login by pressing [Feature] 983, followed by the admin password assigned to your phone system:
• Press: AA
• Press: Table
• Press: CHNG
• Press the number of the greeting to be played.
• Press: Next
Follow the same procedure as above for ‘Evening’ and ‘Non-business’
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How Do I Program Memory Buttons?
To Program an External Telephone number:
• Press [Feature] 1
• Press key you want to program.
• Using the dial pad enter the telephone number. Don’t forget to use code to dial out or 1 for long distance.
• Press ok or[Hold].
To Program an Extension number:
• Press [Feature] 2
• Press key you want to program.
• Enter the extension you want to see.
• Press ok or [Hold].
To Program a Feature Code:
• Press [Feature] 3
• Press key you want to program.
• Press [Feature] key and code.
• Press ok or [Hold].
Button Inquiry:
• Press [Feature] 0
• Press any key to see what it is programmed as.
• Press Intercom key to see what extension phone is.
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How To change Time and Date?
• Press [Feature] ** 8463 (T IME)
• Password: 22742 (BASIC)
• Press Change to change the hour. Next to go to the minutes.
• Continue through the minutes, year, month and day.
• Press RLS when finished.
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Deleting a Mailbox?
To enter administration of your voice mail system, you must always login by pressing [Feature] 983, followed by the admin password assigned to your phone system:
• Press: Mbox
• Press: Del
• Enter mailbox number.
• Press: Del
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How do I program Personal Speed Dials?
Press [Feature]*4
• Enter a three – digit code from 256 to 279.
• Specify an external line by pressing a line button, a line pool button, or the intercom button. If you do not specify the line, the system automatically chooses a line for the call.
• Dial the telephone number you want o program (up to 24 digits).
• Press [Hold].
• Record the code and number your have just programmed.
To make a call using a speed dial code:
Press Speed dial key or[Feature] 0.
Enter the three-digit code for the number.
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Time Change on older software?
To enter administration of your Norstar system, you must always login by pressing [Feature] * * 266344, followed by the password 23646.
• Arrows appear to the right.
• Press Show one time.
• Press Next 2 times.
• Display should show Time and Date.
• Press Show.
• Press Change.
• Change the hour, minutes or date by scrolling through prompts.
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How do I Reset Mailbox Passwords and Make Changes to a Mailbox?
To enter administration of your voice mail system, you must always login by pressing [Feature] 983, followed by the admin password assigned to your phone system.
• Press [OK]
• Press [MBOX]
• Press [Change]
• Enter Mail Box Number
• Press [Reset]
• Press [RLS]
Also used to make changes to a mailbox, extension name, extension # and class of service.
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© 2007 Star Telecommunications, Inc.
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